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Chase Home Finance Trial Loan Modification Never Ends - Will They Ever Approve a Permanent Loan Modification?

by Paco
(Miami)




I entered into a 3 Month trial loan modification 06/2009 with Chase Home Finance. I also submitted all the requested documentation and received verification to that effect from Chase.

After 9 payments, all on time, I received a turn down letter which also requested updated documentation for them to re-evaluate my request for permanent loan modification.

The updated docs were sent immediately. In a subsequent telephone conversation with the Chase Home Finance, Chase again verified receipt of the updated docs and I was told to continue to make the agreed 3-Month Trial Loan Modification payments.

Two months and two payments later, no further news from Chase.

I have continued to send the trial period payments even after the turn down letter of 2 months ago.

My question is: Has Chase modified any mortgage after a re-evaluation? Even when all the figures remain the same as on day one. Is their request that I continue making payments some kind of a stall tactic that will eventually lead nowhere?

Chase Mortgage Loan Modification Answer:

by Chase Mortgage Loan Modification Expert - Dan North

That is not an uncommon tactic by lenders and they will normally try to keep your lower payments as a trial modification indefinitely. This is primarily for accounting reasons and Banking Regulations. Once your mortgage is permanently modified Chase will have to correct its books.

Chase Home Finance Reasons Not To Make Your Modification Permanent

Right now your mortgage is on the books with a home value that fully covers the loan. Once the trial modification is made permanent, Chase will have to update the accounting to the actual value of the home. If your mortgage is upside down, your mortgage turns from an asset to liability on your lender's books. This lowers what reserves are available to make loans. If all home loans were corrected to the actual value of the homes Chase would be bankrupt, in fact every bank in the US would be bankrupt.

Now you know part of the reason that lenders are so reluctant to make loan modifications. Here is how the stats are breaking down on loan modifications. Right now 75% of all loan modifications that are made permanent under the Making Home Affordable Program are on prime mortgages and not on sub-prime mortgages which are the majority of Americans that are in trouble.

Chase Home Finance is participating in the HAMP Program but their statistics are not publicly reported by the Government. The stats of JP Morgan Chase are publicly reported and since the Loss Mitigation Department is the same for JP Morgan Chase and Chase Home Finance I will use their statistics to answer your question.

JP Morgan Chase as of the Feb 2010 Report has made 179,645 trial loan modifications and 19,385 permanent loan modifications. This is roughly 10.8% of all trial loan modifications made permanent. Now factor in that 75% of all permanent loan modifications where on prime loans that means that 4,846 permanent loan modifications were made for homeowners that needed help the most.

2.7% Are Helped - What About The Other 97.3% Who Need Help?

There is something you can do about it. First you need to find out if the Government owns or guarantees your loan:

Is your Mortgage owned or guaranteed by Freddie Mac

Is your Mortgage owned or guaranteed by Fannie Mae

If you have an FHA or VA loan you most likely would know that information but if you are not sure the easiest way to find out is ask your lender by calling the number on your mortgage statement.

Start The Escalation Process If You Feel Your Lender Is Violating HAMP Guidelines

Comments for
Chase Home Finance Trial Loan Modification Never Ends - Will They Ever Approve a Permanent Loan Modification?

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trial in house payments made
by: chase migraine

Made 3 trial payments! Did not receive paperwork, said my consultant went out on medical and it was never sent to a closer but should make a fourth payment to prevent foreclosure. Made my 4th payment and about 10 calls later a closer was assigned and underwriting worked on something. Few days later I received paperwork. They want me to sign both copies and send it back. It is not official until they sign. Anyway my principle is 330,000 but they also tacked on what they are calling my late payments.

Can they add on the late payments?

I am pretty sure I can afford the payment, but I am upside down in a major way. House value at most is about 270,000. So in effect I am upside down about 100,000 dollars plus 40,000 on a line of credit with the house as collateral. The LOC is also in default.

Is this a losing battle?

Can I reapply for HAMP? I was denied b/c they said my gross income is too high. 31% my gross income is 6800 per month and my original payment was about 2800. That doesn't seem right. 31% of 6800 is 2108.

There is also a deadline when I need to get the paperwork signed and sent back to them. They said that my foreclosure is currently on hold.

I don't know what to do.

Please help

Chase Mortgage Loan Modification Answer:

by Chase Mortgage Loan Modification Expert - Dan North


The bottom line is can you afford the offer that Chase is making you. If you can afford it, go ahead and take their offer.

It is usual to add the missed payments to the back end of the loan to bring the mortgage current.

On the HAMP modification you are still eligible and can re-apply. If 31% of your gross monthly income is lower than the proposed modification then re-apply to have it lowered. You can dispute a denial or any of the figures that Chase used to figure your modification payment or your eligibility. Just ask for a review at executive level and clearly state what figures you are disputing.

Run your own NPV Test using the values used by Chase, enter them into the Making Home Affordable (MHA) on-line NPV Evaluation Form and check the results. Also download the NPV Test from the FDIC website (With this download you can change around more of the values to see what changes need to happen to get a pass)

Verify the results yourself, challenge the values Chase used that you can validly dispute. Go ahead and challenge the income figures used if you can document it.

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Me too!
by: Sandy

Me too! We were offered loan modification 2 years ago. Said they were putting us in trial program. 3 payments......made about 7 on time. Nothing from Chase. Kept asking for the same paperwork over and over. I have a foot tall pile of paperwork that i have sent them. They placed us in foreclosure. Kept pushing it back and requesting more paper work. Just got a call saying that we have qualified for a VAU modification. And that I will get the paperwork to sign soon. What is a VAU modification? They are so crooked!

Chase Mortgage Loan Modification Answer

by Chase Loan Modification Expert - Dan North


What you were probably told was you qualified for a BAU modification. This is basically an in-house modification and not part of Making Home Affordable. BAU stands for Business As Usual. That sounds like a sick joke but that is the only thing I have been able to find out by calling and asking. That may not be the real meaning but it is what Chase employees have been told by other employees.

Regardless of the real meaning more in-house modification have been done by Chase than HAMP modifications so you may still get a decent modification. You will have to wait and see on that one.

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Close to 2 years of Chase Mortgage hell!
by: Brian Baggott

I have 40 pages of notes since this Chase nightmare began.

In September of 09? Chase advanced unpaid property taxes and gave us 30 days to pay them back or our payment would nearly double.

A week later I was hospitalized and my wife hit the panic button and called Chase. We had lived in our home for over 13 years and were never late on our mortgage. My wife spoke to a rep named Ricky Gray who stated he was going to make our day. In reality he ruined our year and the one following by lying about a loan mod program and payments were deferred for the first 90 days! Such a deal!

Turns out there is no deferral program and the only way to be considered for a loan mod is to be in default which we weren't until speaking with Mr. Gray. He forced a default and deceived my wife into thinking we would be approved when we never qualified in the first place, according to the guidelines of the program, 2nd mortgages aren't considered in the LTV ratio and our NPV was deemed too low and hence declined.

We had made 6 payments up to that point in the trial and then were greeted by a collector demanding we pay over $15,000 in back mortgage payments. I was furious and attempted on numerous occasions to speak with someone regarding our account but was constantly met by credit card collector mentality time and again.

Later we were contacted by a Suzanne Sanders who indicated that we were pre-approved for a new modification program Chase was rolling out. After applying again and sending more information we were again declined but this time because we made too much money!

We continued to make mortgage payments at the local Chase bank branch until they refused to accept any further payments on 2/15/2011.

We were notified that our house was placed in foreclosure on 2/10/11 and I was outraged.

On 3/4/11 I received a call from Mari Mendoza of the ?Short Sell? department of Chase Mortgage. She indicated that we have been pre-approved for their new short sell program where we are guaranteed $35,000 upon completion of the deal. I advised her that was great and I will wait to receive the letter she claims to have sent this morning.

I told her our intention was to keep the property and she went into immediate bill collector mode. I told her that I would not discuss this any further and to call me with a solution that would allow us to retain the property. I also asked when we would be receiving an NOD and she had no clue what a NOD was! I asked her to have someone call me who knew what they were doing and politely hung up.

Chase would pay me $35,000 to leave my home but can't find a solution to stay in my home for less than the amount I owe. I am currently involved in a 3rd Loan Modification.

Chase Mortgage Modification Answer:

If you live in CA, OR or WA fill out a Hardship Application and see if we can help.

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Chase What A Joke
by: Matt Blanchard

After a year and a half of trying to get my loan modified by Chase, I finally received Docs stating that my loan was approved and I needed to sign.

Upon signing and sending docs back 11/9/10 I received June 7,2011 a certified letter stating that my house would be auctioned.

After calling to see what the problem was I was told that there was no apparent reason that my loan had not been executed completely.

The loan had not been denied, it had just been "REMOVED" for no apparent reason. No one could answer my questions, I was told that the loan would have to be "ESCALATED" what ever the hell that means.

But there is good news.....I was told that worst case scenario I could re-apply.

Great so I have another year of hell to go through with this corporation! Is there anyone out there that can help me?

Chase Loan Modification Answer:

By Chase Loan Modification Expert - Dan North


If you kept a copy of the loan modification documents that were sent you make copies and send a request, with a copy of the agreement, that the loan modification agreement sent by Chase be honored and put into effect, include cc's on the letter to the persons bellow. Send this to the person that was contact person you originally worked with on the modification. Send copies of the letter and mod agreement to the CEO, Director of the Legal Dept, Director of the Public Relations Department and Director of the Loss Mitigation Dept.

Ask that this is escalated to the executive level and that the foreclosure is halted while this is handled.

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To Loosing Sleep.....
by: Anonymous

I just read your post and I have the same exact story. this process has been going on for over a year and every time I send in the required documents I am told they still need more. I have sent these documents so many times and am continually told they don't have all the ones they need. It is so very frustrating!!!!!!!!!!!!!!! If you figure out what to do please let me know.

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Losing Sleep Thanks to Chase!!!
by: Anonymous

Called Chase to start "talks" before making a late pymt Oct 2008. After submitting financials via phone, called very month thereafter until July 2009 and case manager had still not been assigned. After countless hours speaking to reps. who were ill informed on loan mod programs, decided to involve a for-profit loan mod. to mediate. Since then, I have applied for loan mod. 3 times. Made probationary payment via cashiers checks as requested and each time received letter denying mod for not submitting all requested docs. Of course, docs that have been requested have been faxed & sent via fed ex countless times...literally standing next to the fax to ensure that every single page is scanned!! Prob. pymts were supposed to be approx. $1400 as our loan docs show we are direct thru Chase. However, we received a call saying that although docs state the above, our loan is in fact backed by a private investor and therefore under different terms. As a result, prob. pymt was bumped up to $1646. Mind you, my reg. pymt was $1890 and is now lower due to decrease in pro. taxes & h/o ins. In other words, no significant difference on pymt and nothing short of a run around!!! Hard to sleep not knowing when I will inevitably receive a knock serving me papers at my door...thanks to Chase's in house employees conveniently misplacing docs. Desperate for Help and feeling bullied by the big bank!

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Trial Mortgage Loan Modification Fraud By Chase / JP Morgan Chase
by: ahw@wilsoncampilongo.com

I have filed suit on behalf of my client against Chase and/ J P Morgan Chase alleging fraud in their trial loan modification.

Chase gave them a trial loan modification payment which was almost exactly 31% of their monthly gross income, and represented that the final payment would be "close" to the trial payment.

After they made the payments, they were offered a permanent loan modification agreement with payments approximately 30% higher.

Anyone know of similar mortgage loan modification experiences?

Andy Wilson
Wilson Campilongo LLP
30 Mitchell Blvd.
San Rafael, CA 94903 (415) 233-6103

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False Promises By Chase Bank
by: Jason Hector

I also experienced this with a client. They tell you a permanent modification will be given after three months and none is given even after 9 months. This is unethical and misleading.

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